When you place an order with Sense of Calm, we ensure to carefully package and ship your order. Once your order is placed you will be notified by e-mail once your shipment is on its way!
Local pickup is available by appointment from our current location in Oshawa. You will be contacted once your order is processed and ready for pickup to arrange a time.
In the event you chose local pickup on checkout and would like to have your order delivered instead, please contact customer service to make arrangements.
Shipping Rates and Expected Delivery
All orders are shipped using Canada Post standard or expedited, the choice is yours. Delivery times are dictated by the shipping company, however you’ll receive a tracking number, if applicable, to check the status of your order.
Depending on your location, you can expect the following delivery times, please note that these are estimated times until delivery:
Within Canada :
Standard: 3 – 7 business days
Priority: 2 – 4 business days
Standard: 4 – 7 business days
Shipping Rates are calculated based on the weight and size of your order. We minimize the size of the shipping box to minimize your cost and we never add handling fees to orders.
Flat rate is defined by postal code and is available for postal codes starting with the following prefixes: L1B*, L1C*, L1E*, L1G*, L1H*, L1J*, L1K*, L1L*, L1M*, L1N*, L1P*, L1R*, L1S*, L1T*, L1Z*
Free shipping is only available on Canadian standard retail orders over $75. Free shipping does not apply to wholesale orders or case sized orders.
Delays and Lost Orders
Sense of Calm takes no responsibility for any loss, damages or delays that may occur. We ship orders with $100 of insurance. We must be notified in advance if additional shipping insurance is required. By checking out and choosing shipping as an option, you agree that Sense of Calm is not liable for any loss greater than $100.
You acknowledge that the product will be shipped according to the method you choose during the checkout process. For all orders that are shipped, your order is insured up to $100. Additional insurance may be purchased for $10 per $1,000 of insurance. Please contact us to purchase additional shipping insurance.
Signing for Orders
We do not require orders to be signed for, if you, the customer, require the signature option, a $10 fee will be charged by Canada Post which will be billed to you, the customer. If you call the shipping company to redirect your parcel or your address is incorrect, there may be an additional charge of $10 – $15 which will be billed to you, the customer.
Sense of Calm shall not be held responsible for refunding the cost of freight for any shipment or orders that are delayed for reasons outside our control.